1. I hope that complaints will not arise, but please let me know if you are unhappy with any aspect of my service.

 

2. Conversations are usually constructive. Please call in the first instance.

 

3. If we cannot resolve your complaint in a conversation, or if you would prefer not to speak, please submit your complaint in writing by email.

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4. I will acknowledge any complaints in writing within 5 working days of receipt.

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5. I will investigate and respond to any complaints within 20 working days of receipt. On occasions, further time may be required, and I will let you know in writing if that is the case.

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6. If you are still concerned following a review, you can appeal to the Civil Mediation Council on certain grounds. You can find details of the CMC's appeal processes here.